Shipping & Returns

Shipping & Delivery

We ship Australia wide using Australia Post.

All orders will be carefully packed and dispatched via Austria Post as soon as possible and tracking details are sent to your email. Pick up option is avalible on Check out.

For international shipping please contact us through our contact page and we can organise a shipping cost estimate.

Breakages & Returns

We take great care in packaging however the nature of postal services is such that circumstances may impact on the successful delivery of your parcel.

In the unlikely event of the piece/s being damaged in transit,
please contact us as soon as possible as full compensation is available to claim via AU post under shipping insurance.

We create handmade products and so variation in finish and form is inevitable. If you receive an item from us that is faulty or not as described, bring this to our attention within 7days of receiving the item so that we can make steps to either replace the item or refund the cost. Please contact wonkiandjceramics@gmail.com for details about returning the item.